Deposit Alternatives offers a simple solution to the often awkward practice of security deposits that paves the way for utilities to increase customer satisfaction by offering more choices. This flexibility comes with no additional risk to the utility, integrates easily into systems already in place, and can reduce utility's bad debt write-offs.
No additional risk
Reduced bad debt
Increased market share in deregulated markets
More positive customer conversations
Improved customer satisfaction
Security deposits are largely unpopular with customers. Having our plan as an option gives them a choice at sign up, improving conversations with customer sales agents and offering a real advantage in competitive markets.
Utility costumers will appreciate a viable, lower-cost alternative to the traditional security deposit to activate service, particularly at a time they may be facing other non-routine expenses, such as moving costs or additional deposits.
Reduced activation cost
With the simple enrollment in the deposit alternative plan (DAP), customers are able to spend less out of pocket to activate utility service. They’re also free from having to keep track of an eventual refund.